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Privacy Policy for Buena AI

Last Updated: February 3, 2025

Thank you for visiting Buena AI, Inc. ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, and protect your personal and non-personal information when you use our website located at https://app.buena.ai (the "Website") and our services.

By accessing or using the Website and our services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use the Website or our services.

1. Information We Collect

1.1 Personal Data

We collect the following personal information from you:

  • Name: We collect your name to personalize your experience and communicate with you effectively.
  • Email: We collect your email address to send you important information regarding your account, updates, and communication.
  • Payment Information: We collect payment details to process your orders securely. However, we do not store your payment information on our servers. Payments are processed by trusted third-party payment processors.

1.2 Non-Personal Data

We may use web cookies and similar technologies to collect non-personal information such as your IP address, browser type, device information, and browsing patterns. This information helps us to enhance your browsing experience, analyze trends, and improve our services.

2. Purpose of Data Collection

We collect and use your personal data for the following purposes:

  • Processing your orders and managing your account
  • Providing and improving our services
  • Sending order confirmations and important updates
  • Providing customer support
  • Analyzing usage patterns to enhance user experience

3. Data Sharing and Integrations

We do not share your personal data with any third parties except as required for order processing and service provision (e.g., sharing your information with payment processors). We do not sell, trade, or rent your personal information to others.

3.1 Google Workspace API Data Usage

When you choose to connect with Google Workspace, we want to be explicitly clear about our data usage practices:

  • We do not use any data obtained through Google Workspace APIs to develop, improve, or train artificial intelligence or machine learning models.
  • Google Workspace API data is used solely for providing our core services as explicitly authorized by users.
  • We do not transfer Google Workspace data to third parties except as necessary to provide our core services, and any such transfers explicitly prohibit use for AI/ML model training.

Important Note on Integrations: We only use the integration(s) you explicitly choose to connect with from the app.buena.ai/dashboard/integrations page. These integrations are used solely for the purpose of providing and improving our services to you. We do not access or use any data from integrations you have not explicitly authorized.

4. Data Security

We take your data security seriously and implement the following measures:

  • Standard level encryption of JWKs (JSON Web Key Sets)
  • Data encryption in-transit with TLS 1.2
  • Continuous monitoring and updating of our security protocols

These measures are in place to ensure the confidentiality and integrity of your data throughout its lifecycle in our system.

5. Data Retention and Deletion

5.1 Data Retention

We maintain your personal information and data in accordance with the following principles:

  • Active Accounts: We store your personal information for as long as your account remains active and as needed to fulfill the purposes outlined in this privacy policy.
  • Integration Data: Data obtained through integrations (such as Google Workspace) is retained only for the duration necessary to provide our services and maintain essential backup records.
  • Legal Requirements: We may retain certain information for longer periods if required by applicable laws, regulations, or legal obligations.
  • Business Purposes: We retain data for a period consistent with our legitimate business purposes, including compliance, audit requirements, and dispute resolution.

5.2 Data Deletion

We have established the following procedures for data deletion:

  • Automatic Deletion: When the retention period expires for a specific type of data, we automatically delete or destroy it using secure methods.
  • Account Deletion: You can request the deletion of your account and associated data by:
    • Visiting the Account Settings page and selecting "Delete Account"
    • Emailing our support team at angel@buena.ai with the subject line "Account Deletion Request"
  • Data Deletion Process: Upon receiving a deletion request, we will:
    • Verify your identity to ensure the security of the deletion process
    • Delete your personal information from our active databases within 30 days
    • Remove your data from our backup systems within 90 days
    • Send you a confirmation email once the deletion is complete

5.3 Exceptions

In certain circumstances, we may retain specific information after account deletion:

  • To comply with legal obligations or regulatory requirements
  • To prevent fraud or future abuse
  • To resolve disputes
  • To enforce our terms of service

6. Children's Privacy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and we may notify you via email about significant changes.

7. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy, you can contact us at:

Email: angel@buena.ai

For all other inquiries, please visit our Contact Us page on the Website.

By using Buena AI, you consent to the terms of this Privacy Policy.